Our client is a well-established hospitality organisation operating across Namibia, offering a varied portfolio of lodges, camps, and unique accommodation experiences in some of the country’s most iconic locations. With a strong focus on responsible tourism, high-quality guest experiences, and showcasing Namibia’s natural beauty, they are looking to appoint an experienced Lodge Manager to take charge of one of their key properties.
In this role, the successful candidate will be responsible for the full day-to-day running of the lodge, ensuring seamless operations, exceptional guest service, and strong financial performance. The position requires a practical, hands-on leader who can maintain high operational standards while driving service excellence and sustainability in a luxury or high-end eco-tourism setting.
Key Responsibilities:
Operations & Guest Experience
Exercise leadership skills to supervise staff on behalf of lodge management
Oversee and guide overall lodge operations across all departments
Ensure the lodge is operational within approved operating budgets
Organize and supervise team members to perform efficiently and to standard
Coordinate and delegate within the management team to ensure operational effectiveness
Ensure all lodge departments (front office, F&B, housekeeping, maintenance) function effectively
Deliver excellent guest service and maintain high guest satisfaction standards
Operate POS systems including charging, corrections, and transaction management
Leadership & Team Development
Mentor, train, and supervise staff at all levels
Build a well-organised, high-performing, and service-driven team
Ensure staff understand and perform their duties and responsibilities effectively
Foster a positive, disciplined, and guest-focused working environment
Financial & Administrative Oversight
Prepare month-end operational reports
Manage budgets and ensure cost control across all lodge operations
Analyse and control costs and losses
Support administrative duties and operational reporting requirements
Ensure business-oriented decision making in daily operations
Brand, Quality & Compliance
Maintain high service standards at all times
Ensure operational compliance with internal procedures and standards
Maintain an organised and structured operational environment
Support smooth logistical planning and execution of lodge activities
Sustainability & Culture
Passion for the environment and sustainable hospitality practices
Promote a guest-hosting culture rooted in excellence and authenticity
Contribute to a pleasant and challenging working environment
Competencies Required
Minimum 5 years’ experience in Lodge Management
Strong leadership and team supervision ability
Excellent communication and interpersonal skills
Strong organisational and time management skills
Logistical planning ability
Budget management experience
Ability to analyse and control costs and operational losses
Problem-solving capability
Stress and pressure resilience
Strong conflict resolution skills
Business-oriented mindset
Ability to mentor and train team members at all levels
Commitment to maintaining high service standards
Qualifications
Grade 12 (Matric)
Valid driver’s licence
Qualification in Hospitality, Tourism, Business Management or relevant field will be an advantage
Added Advantages
Additional languages beyond English (Afrikaans and/or others beneficial)
Knowledge of Innkeeper system
General Requirements
Fully literate
Fluent in English (Afrikaans and/or additional languages advantageous)
Passionate about hosting guests and delivering exceptional experiences
Organized and detail-oriented approach to operations
